Refund policy
30-Day Return Policy
At The Safe House, we strive to ensure your satisfaction with every purchase. If for any reason you are not satisfied with your purchase, you may return it within 30 days of the delivery date, subject to the following conditions:
- Original Packaging: The item must be in its original packaging and in new, unused condition.
- Restocking Fee: A 20% restocking fee will be deducted from your refund.
- Return Shipping: Customers are responsible for return shipping costs.
How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at nashvillesafehouse@gmail.com to request a return. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Schedule a Pickup: Once your return is authorized, we will help you schedule a pickup. Please note that the cost of the pickup will be charged to you.
Damaged Items
If your item arrives damaged, please do not accept the delivery. Label the package as "Denied" and contact us immediately at nashvillesafehouse@gmail.com or (615) 255-0500. We will arrange for a replacement to be sent to you.
Refunds
Once we receive and inspect the returned item, we will process your refund, minus the 20% restocking fee. Refunds will be issued to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Contact Information
If you have any questions or need further assistance, please contact our Customer Service team:
- Email: nashvillesafehouse@gmail.com
- Phone: (615)-255-0500
- Hours of Operation: Mon-Fri 10-5 Sat 10-4
Thank you for shopping with The Safe House. We appreciate your business and are here to help with any concerns you may have.
